cases, your Doctor will book you in for the next day. In these cases it is
imperative that you contact us as soon as possible and speak to the
Administration staff to confirm your admission and details relating to your
hospital stay, and then speak with a nurse to complete a nursing pre-admission over the phone.
Costs and Insurance Cover
If you have private health insurance our team will contact your health fund to confirm your cover and any out-of-pockets that’s apply. The team will advise you if there are any out-of-pockets and these are to be paid prior to or on the day of admission.
If you are visiting our centre as an uninsured patient we will advise you of the cost for using our facility prior to admission, all funds must be paid prior to the procedure being performed.
Please note that both insured and uninsured patients may receive additional accounts for the specialist, anaesthetist and pathology.
We accept cash, bank cheque, Mastercard, Visa or EFTPOS. Please note that all credit card transactions will incur a 1.5% surcharge.
It’s important to confirm your details including the date and time of Admission, your procedure and your expectations relating to discharge and post discharge care.
Before speaking with the Administration staff, or completing the admission forms please ensure you have the following information ready as applicable to you:
Name and contact details of your next-of-kin and a second local contact person
Name and contact details of your General Practitioner
Department of Veterans' Affairs card
Health Care card
Safety Net or Concession card
Private health insurance membership card
Health history and a list of current medications
Getting Ready for Hospital
In preparation for your procedure:
Please shower at home before coming to hospital
Don’t apply talcum powder, deodorant, make-up, nail polish, etc.
Please remove all body piercings
Wear loose and comfortable clothing
Please advise your GP or referring Doctor of your current medications and confirm if you should continue to take these medications prior to your Admission
details will be advised by our Endoscopy Centre staff or your Doctor. It’s
advisable to refrain from smoking a minimum of twelve hours prior to your
surgery or procedure.
Cold or illness
contact the hospital or your Doctor if you develop an illness prior to surgery.
What do I bring to hospital?
Please bring the following items with you to hospital, where applicable:
Referral from your Doctor
All medications you are currently taking (in original packaging)
Relevant Xrays or scans
Private health insurance membership card
Veterans' affairs entitlement card
Safety Net or pharmacy entitlement card
Drivers licence or accepted identification
WorkCover or other insurance details
Glasses and physical aids (walking sticks, hearing aids)
A personal entertainment device or book to read
Please do not bring the following items:
Large sums of money
The hospital doesn't accept responsibility for security of your possessions, including jewellery, watches and money.
Please note that mobile phones must not be used in some areas of the hospital, as their signals can interfere with electronic medical equipment.
Preparing for your Procedure
Download the following fact sheets to help you provide information to help you prepare for your procedure:
Many diagnostic procedures only require sedation in order to make you pleasantly drowsy, yet comfortable enough for the Doctor to perform the necessary procedure.
Usually a sedative drug is given via a needle inserted into the back of your hand. Many patients don’t recall this, and only become aware when they are back in the recovery unit.
After your operation or procedure, you’ll be made comfortable while your condition is monitored until you’ve fully recovered. Once you have recovered, you’ll be offered a light snack prior to discharge.
For more complex procedures, the length of stay will depend on your condition after your procedure.
Your admission time will have been advised by the hospital’s Administration staff. It is important to arrive on time for your appointment as you may require medication prior to your operation. On arrival, please register at the Endoscopy Centre front Reception.
You may experience some delay or waiting time prior to your surgery. This delay is necessary to accommodate the clinical scheduling requirements of your treating Doctors. We appreciate your understanding and apologise for any inconvenience this may cause.
We value your feedback at Hobsons Healthcare. Whether you want to pass on a compliment or provide feedback to help improve our service, we encourage you to:
Speak with your Nurse
Ask to speak with the Unit Manager
For more information, refer to Your Rights or the Patient Feedback page.
leaving the Endoscopy Centre, all patients are required to be formally
discharged by our hospital Administration staff. Please ensure you
speak to the staff at one of our Reception areas prior to leaving the
discharge, you’ll be given any necessary instructions, including a letter for you to take to your GP.
comfortable seating area is provided in the hospital foyer while you wait for
your transport to go home.
If you’ve had heavy sedation or a general anaesthetic, you won’t be permitted to leave the Endoscopy Centre alone. Please note the following:
You’ll need to arrange to be picked up and organise a responsible adult to be present with you for the first night you are home following general anaesthesia
Staff will contact the person who is picking you up when you’re fit to go home
Transportation home by taxi is not permitted without a responsible adult who accepts responsibility to take you home
For your own comfort and safety, you shouldn’t take any alcoholic beverage for at least 24 hours after discharge
After general anaesthetic, patients aren’t permitted to drive any motor vehicle, operate machinery or make any important decisions for at least 24 hours
Special arrangements can be made to assist DVA patients to get you home safely after their hospital stay.