cases, your Doctor will book you in for the next day. In these cases it is
imperative that you contact us as soon as possible and speak to the
Administration staff to confirm your admission and details relating to your
hospital stay, and then speak with a nurse to complete a nursing pre-admission over the phone.
Costs and Insurance Cover
If you have private health insurance our team will contact your health fund to confirm your cover and any out-of-pockets that’s apply. The team will advise you if there are any out-of-pockets and these are to be paid prior to or on the day of admission.
If you are visiting our centre as an uninsured patient we will advise you of the cost for using our facility prior to admission, all funds must be paid prior to the procedure being performed.
Please note that both insured and uninsured patients may receive additional accounts for the specialist, anaesthetist and pathology.
We accept cash, bank cheque, Mastercard, Visa or EFTPOS. Please note that all credit card transactions will incur a 1.5% surcharge.
It’s important to confirm your details including the date and time of Admission, your procedure and your expectations relating to discharge and post discharge care.
Before speaking with the Administration staff, or completing the admission forms please ensure you have the following information ready as applicable to you:
Name and contact details of your next-of-kin and a second local contact person
Name and contact details of your General Practitioner
Department of Veterans' Affairs card
Health Care card
Safety Net or Concession card
Private health insurance membership card
Health history and a list of current medications
Surgical Booking Screening Checklist
In line with DHHS guidelines, all patients due to undergo surgery in our facility, must complete our online Booking Screening Checklist prior to and on the day of their procedure.
Many diagnostic procedures only require sedation in order to make you pleasantly drowsy, yet comfortable enough for the Doctor to perform the necessary procedure.
Usually a sedative drug is given via a needle inserted into the back of your hand. Many patients don’t recall this, and only become aware when they are back in the recovery unit.
After your operation or procedure, you’ll be made comfortable while your condition is monitored until you’ve fully recovered. Once you have recovered, you’ll be offered a light snack prior to discharge.
For more complex procedures, the length of stay will depend on your condition after your procedure.
Your admission time will have been advised by the hospital’s Administration staff. It is important to arrive on time for your appointment as you may require medication prior to your operation. On arrival, please register at the Endoscopy Centre front Reception.
You may experience some delay or waiting time prior to your surgery. This delay is necessary to accommodate the clinical scheduling requirements of your treating Doctors. We appreciate your understanding and apologise for any inconvenience this may cause.
We value your feedback at Hobsons Healthcare. Whether you want to pass on a compliment or provide feedback to help improve our service, we encourage you to:
Speak with your Nurse
Ask to speak with the Unit Manager
For more information, refer to Your Rights or the Patient Feedback page.
leaving the Endoscopy Centre, all patients are required to be formally
discharged by our hospital Administration staff. Please ensure you
speak to the staff at one of our Reception areas prior to leaving the
discharge, you’ll be given any necessary instructions, including a letter for you to take to your GP.
comfortable seating area is provided in the hospital foyer while you wait for
your transport to go home.
If you’ve had heavy sedation or a general anaesthetic, you won’t be permitted to leave the Endoscopy Centre alone. Please note the following:
You’ll need to arrange to be picked up and organise a responsible adult to be present with you for the first night you are home following general anaesthesia
Staff will contact the person who is picking you up when you’re fit to go home
Transportation home by taxi is not permitted without a responsible adult who accepts responsibility to take you home
For your own comfort and safety, you shouldn’t take any alcoholic beverage for at least 24 hours after discharge
After general anaesthetic, patients aren’t permitted to drive any motor vehicle, operate machinery or make any important decisions for at least 24 hours
Special arrangements can be made to assist DVA patients to get you home safely after their hospital stay.