Welcome

Welcome to Hobson Healthcare.

Hobson Healthcare prides itself in providing the highest standards of patient care. We hope that your experience with us will be pleasant and comfortable.

Commitment to Quality and Training

Hobson Healthcare is certified to ISO 9001:2008 and is licensed by the Department of Health.  Hobson Healthcare is committed to ongoing training of qualified Staff which is appropriate to the needs as specified in the National Standards of Quality & Safety (NSQHS).  All HBE Centres and Staff are regularly audited for compliance with national infection control prevention and control guidelines as well as Australian Standards for reprocessing of reusable instruments.

Hobson Healthcare is committed to providing the highest quality care and services to all clients and performs the following audits on an annual basis.  If you would like any further information please ask one of our Reception Staff:

  • Collection of Clinical Indicators
  • Infection Prevention & Control Audit
  • Hand Hygiene Audit
  • Aseptic Non-Touch Technique Audit
  • Visiting Medical Officers credentialing

Your Medical Records and Privacy

Hobson Healthcare is committed to respecting the privacy of your personal information.  All medical records are dealt with confidentially and the highest regard is taken for maintaining the security of this information.

Hobson Healthcare complies with the Victorian Health Records Act 2001 and Privacy Amendment (Private Sector) Act 2000.  We support the Australian Charter of Healthcare Rights (ACQHS) including the method used to collect, store, process and disclose health information.

Our organisation may, from time to time, disclose some of this personal information to the Commonwealth Government or its agencies (i.e. your Health Fund, DVA, supplier of your prosthesis, our insurer).

Feedback and Complaints Policy

Hobson Healthcare values patient feedback.  Should you wish to leave feedback regarding your experience at Hobson Healthcare, please ask the Staff for a Patient Feedback Form or complete our online patient survey. You may also wish to email your comments/suggestions to our Complaints Officer on slautier@hobsonsbayendoscopy.com.au.

Patient Rights and Responsibilities

Patients and Visitors have access to information in relation to their rights and responsibilities at all times.  This information is available on admission.

Accredited-Certification-Color ISO9001-colour